STEPS

• To initiate a return, simply contact us, please include your order reference .
• If your return is accepted, all orders can be returned at your expense.

• Please note. Items sent back to us without first requesting a return will not be accepted.

If you have any questions before returning an item, please contact us and we will be happy to assist. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do our best to be quick and efficient at dispatching your order, we pack it with attention and care, we rely on our trusted shipping partners who deliver our shipments to you and we are happy when everything goes as planned. But if there is any issue with it, please let us know, there is always a way to resolve it!

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Unclaimed Shipment

If your order comes back to us as unclaimed, we will contact you and either resend it to you at an additional shipping fee or refund the item price. The shipping fee is not refundable.